Provider Code of Conduct

This Provider Code and conduct helps to ensure that Provider comply with legal requirements and standards of business conduct. All Providers are expected to uphold these standards in day-to-day
activities, comply with all applicable policies and procedures, and ensure that all Business Partner employees, agents and suppliers are aware of, understand and adhere to these standards.

As an international marketplace that is committed to the letter and spirit of equal opportunity in the workplace, Thetrustedinstructor is committed to providing a work environment that is free of discrimination and harassment and that provides equal opportunity with respect to all activities concerning its employees. In keeping with this commitment, Thetrustedinstructor desires to only enter into Business Partner relationships with parties that similarly are committed to ensuring work environments that foster equal employment and that are free of discrimination and harassment. Suppliers, therefore, are required to prohibit harassment of any kind (including verbal, physical, visual, and sexual harassment) or discrimination, including harassment or discrimination on any of the following bases: race, religious creed, colour, national origin, ancestry, physical disability, mental disability, medical condition (including genetic characteristics), marital status, sex, age, sexual orientation, veteran status, or any other characteristics protected by law.

Providers must avoid engaging in any activity that would create an actual or
potential conflict of interest regarding their provision of products or services to Thetrustedinstructor. You shouldn’t post or sell any products / Services which are prohibited or restricted by a local, state or federal law in every jurisdiction or country.

Below, there is listed certain categories of restricted or prohibited items. However, this listing is not complete; you, as being the seller, are solely responsible for ensuring that you are probably not posting a product that may be prohibited by law in almost any jurisdiction.

These items may not be listed on Thetrustedinstructor:

  • Pornographic or materials that are sexual in nature
  • Drugs and drug paraphernalia
  • Embargoed goods prohibited in your country of origin
  • Firearms, weapons, and knives
  • Hazardous, restricted, or regulated materials
  • Items encouraging illegal activity
  • Lock-picking devices
  • Offensive material
  • Military and Police-related items
  • Prescription drugs
  • Prohibited services
  • Stolen property
  • Counterfeit currency and stamps
  • Counterfeit products
  • Gambling/ Lottery

Providers must comply with all applicable international laws and regulations pertaining to the detection, prevention, and reporting of potential money laundering and terrorist financing activities

Providers must comply with all applicable international anti-corruption laws, and all other applicable laws that prohibit corruption, extortion, kickbacks, or bribery (or that prohibit the failure to prevent these acts). Providers must: never pay or receive bribes or provide other improper benefits to any person to obtain or retain business or secure a business advantage, promise or offer; must never authorize the payment of money or anything else of value to a government official, including employees of government-owned or government controlled entities, in order to obtain or retain business or secure a business advantage; and must maintain books and records that accurately reflect the true nature of transactions.

Providers must comply with all applicable environmental laws and requirements, including those relating to: the management and disposal of waste; monitoring and reporting of air and water emissions; management of chemical storage and use; and procurement of required licenses, permits, reports, and payments of fees.

Providers must keep confidential all Thetrustedinstructor proprietary and non-public information, including non-public personal information received from, processed on behalf of, or disclosed by The Thetrustedinstructor. Providers must take precautions to safeguard this information, including ensuring that Suppliers’ personnel are under appropriate confidentiality obligations and adequately trained to safeguard confidential information

Providers must comply with all applicable data privacy and security laws and regulations, including laws and regulations regarding the cross-border transfer of personal information. Providers must maintain appropriate procedures, safeguards, and controls to secure and protect the confidentiality integrity and availability of confidential information, including personal information, received from, processed on behalf of, or disclosed by Thetrustedinstructor . Providers must promptly notify Thetrustedinstructor of any suspected or actual compromise or risk of compromise to the confidentiality, integrity or availability of such confidential information. In addition, Providers must promptly notify Thetrustedinstructor of any complaints or requests received from individuals relating to personal information received from, processed on behalf of, or disclosed by Thetrustedinstructor, in accordance with applicable privacy laws and regulations. Notification can be made in accordance with the notification mechanism specified in the relevant contract between the Provider and Thetrustedinstructor

Thetrustedinstructor expects Providers to uphold fair business standards in advertising, sales and competition. Providers may not reference their relationship with Thetrustedinstructor, such as through the use of The Thetrustedinstructor’s name, logo, trademarks, or services in any vendor marketing, promotional items, social media or other communications of any kind, whether written or verbal, without Thetrustedinstructor’s prior written approval.

Approved advertising materials must be truthful and accurate, with clear and conspicuous
disclosure of material terms and limitation of advertised offers.
Provider must not make any public statement concerning Thetrustedinstructor, its affiliates,
partners, suppliers and advisors, and any media inquiries received by Provider
about any of these matters should be referred to Thetrustedinstructor immediately

Intellectual property Including Use of Thetrustedinstructor’s Name and Brand Trademarks
Providers must not infringe, misappropriate or misuse intellectual property of Thetrustedinstructor. Providers must obtain the express written consent or the applicable owner before using or disclosing Thetrustedinstructor or another party’s intellectual property to third parties.
Providers permitted in writing to use Thetrustedinstructor name and/or Brand Trademarks must adhere to applicable brand guidelines for using name and/or Brand Trademarks to help deliver a unified, consistent and quality brand experience, protecting and upholding reputation. Read more IP Policy